What payment methods do customers have?
Currently, the following payment options are supported: Credit card, PayPal, Sofort (Klarna) or payment by invoice.
If the customer chooses invoice, payment details will be sent automatically by email after booking.
Who handles the payment processing?
All payments are managed directly by holidayheroes PRO (direct collection). You don’t need to forward anything – confirmation and commission come to you automatically.
How does payment by invoice work?
Just select “Pay by invoice” at checkout – the invoice will be automatically sent to the customer via email. The amount is due immediately and should be transferred directly. You stay in the loop with booking confirmation and commission – no extra steps.
Important: Pay by invoice is only available if the departure date is more than 4 weeks away.
Do you offer SEPA direct debit?
Not yet. Right now we offer online payment by credit card, PayPal, Sofort (Klarna), or invoice.
Is a travel security certificate included?
Yes. Every booking confirmation includes a legally valid travel security certificate.
Can my customers cancel their trip themselves?
Yes. With the Flex tariff, customers can cancel for any reason up to 24 hours before departure and get 90% refunded within 14 days. The agent or the customer can easily handle the cancellation. See the Flex Terms for details.
What happens in case of rebooking?
For special requests, contact us anytime via our contact form or give us a call at +49 (0) 89 12 08 03 01.
How does the booking process work for customers?
You send an offer link. The customer clicks, reviews, pays – and gets the booking confirmation instantly. You as an agent receive it too and stay in the loop.